Your Purchases Help To Support HIV/AIDS projects in Cape Town, South Africa. 10% of all proceeds are donated to the South Africa Development Fund, to help support HIV/AIDS Projects in the Western Cape. The South Africa Development Fund (SADF) is a U.S.-based tax exempt public charity who has used its grantmaking to focus on the needs of the most disadvantaged sectors of South Africa: women, children, the rural population, the unemployed, residents of informal settlements, the elderly and disabled. For the fourth consecutive year, Charity Navigator has awarded the South Africa Development Fund a 4 star rating (it’s highest) for sound fiscal management. Folk Art South Africa has formed partnerships with several HIV/AIDS community crafts and income generation projects. These projects are critical to helping those living with HIV/AIDS to attain a sustainable income. Our mission is to support these artisans and is based on the principles of fair trade. To Order Folk Art South Africa provides safe and secure credit card processing through PayPal. You DO NOT need to create a PayPal account to use this service. One of the easiest ways to place an order is to use our shopping cart buttons found on the item pages. This cart will allow you to edit the quantity you wish to purchase. Once you have completed shopping simply check-out and you will be asked for information necessary in fulfilling your order. Clicking on this button will take you to a secure server hosted by Paypal. You may also pay by check for your order. Please note that we are unable to ship your order until your check clears. To pay by check, please send us your order request via email at: info@folkartsouthafrica.com If you have any questions about placing an order, please contact us by email at: info@folkartsouthafrica.com, or by phone at 866.645.9876. Our business hours are Monday-Friday from 9:00 a.m.-5:00 p.m PST. Special Order Requests Please note that as of November 1st, 2009, we will no longer be accepting special orders. Shipping ALL CANADIAN AND USA ORDERS OVER $100 QUALIFY FOR FREE SHIPPING via UPS GROUND. (We reserve the right to ship via USPS for certain domestic orders). All orders are shipped Monday-Friday via UPS Ground ( USPS for European orders) and are shipped within 48 hours of your order receipt. Tax Folk Art South Africa is required by law to charge sales tax on orders shipped to California addresses. This tax is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states. The following rates are based on shipments within the continental United States: Cost of Shipping (Pre-Tax) Order Cost Add $0.01-$15.00 $6.00 $15.01-30.00 $8.00 $30.01-$50.00 $10.00 $50.01-$99.99 $12.00 $100.00 and Above FREE Tracking your order: Once your order has shipped, you will receive an email with your UPS tracking number. You can then track your package directly at www.ups.com. For any questions regarding your order please do not hesitate to contact us at info@folkartsouthafrica.com Expedited delivery (USA and Canadian orders only) Expedited shipping is available via UPS 2nd Day Air for an additional $50. Please note that your order must be received and paid for by 12:00 p.m. (PST) Monday-Friday, or your order may not be processed until the following business day. For overnight shipping requests, please contact us directly for details at info@folkartsouthafrica.com Shipping to PO Boxes and APO Addresses Please note that we are unable to ship to PO Box addresses and APO addresses as UPS does not deliver to these addresses. Shipping to locations outside the continental United States: Folk Art South Africa is pleased to introduce shipping to Canada, Australia, the United Kingdom, Germany, Spain, France, Denmark, the Netherlands, Belgium, Norway, Sweden, Switzerland,and Luxembourg. Please note that you will be responsible for any duties or taxes incurred which are applicable to shipments of merchandise outside of the United States. Once the parcel reaches your border, it will be held until it clears your country's Customs Inspection. At that point, the delivery may be subject to additional duties, taxes, and broker fees over which Folk Art South Africa has no control. Thank you for understanding. Shipping Costs to Canada via UPS Standard to Canada Order Cost Add $0.01-$15.00 $8.00 $15.01-30.00 $10.00 $30.01-$50.00 $12.00 $50.01-$99.99 $14.00 $100.00 and Above FREE Shipping Costs to International Destinations via Express Mail International (EMS) Order Cost Add $0.01-$15.00 $25.00 $15.01-30.00 $30.00 $30.01-$50.00 $38.00 $50.01-$99.99 $42.00 $100 and Above $50.00 Tracking your Canadian or European Order: For orders shipped to Canada: Once your order has shipped, you will receive an email with your UPS tracking number. Orders shipped to Europe are shipped with a USPS tracking number which will be emailed to you once your parcel has shipped. Returns/Exchanges Customer satisfaction is of the utmost importance. If there is a problem with your order, please contact us within 48 hours of receipt so that we may resolve the issue as quickly as possible. If for any reason you are not completely satisfied with an item you have purchased, please email us within 7 days at info@folkartsouthafrica.com with the reason for the return or exchange and we will issue you a Return Authorization (RA) number. All returns and exchanges must be in their original condition. Any item with indication of wear, tear, or use will not be accepted for return and will be returned to the customer. Once you receive your RA number, please print out a copy and place it in the box, please also clearly write the RA number on the outside of the box. All returns/exchanges must be returned to us within 7 days after the RA is issued. You are also welcome to return and exchange merchandise purchased online at the store, as long as you have the packing receipt with you. Customers are responsible for all return shipping charges, we do not accept COD deliveries. All shipping and handling charges are non refundable. PLEASE NOTE THAT ALL ITEMS PURCHASED AS PART OF THE COSING SALE ARE A FINAL SALE! Additional Store Information Please appreciate that all items are handcrafted and not mass-produced or machine made; therefore, they may reflect natural imperfections (which is an inherent characteristic of handcrafted items) and makes them all the more unique. Please also note that all measurements are approximate. |
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  UPS and the UPS brandmark are trademarks that are used with permission by the owner, United Parcel Service of America, Inc. All rights reserved. 2010 Folk Art South Africa, LLC. All Rights Reserved. Email: info@folkartsouthafrica.com Customer Service: 866-645-9876 (Monday-Friday from 9:00 a.m.-5:00 p.m. PST) |
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