| Ordering & Shipping Your Purchases Help To Support HIV/AIDS projects in Cape Town, South Africa. 10% of all proceeds are donated to the South Africa Development Fund, to help support HIV/AIDS Projects in the Western Cape. The South Africa Development Fund (SADF) is a U.S.-based tax exempt public charity who has used its grantmaking to focus on the needs of the most disadvantaged sectors of South Africa: women, children, rural people, unemployed, residents of informal settlements, elderly and disabled. For the fourth consecutive year, Charity Navigator has awarded the South Africa Development Fund a 4 star rating (it’s highest) for sound fiscal management. Folk Art South Africa has formed partnerships with several HIV/AIDS community crafts and income generation projects. These projects are critical to helping those living with HIV/AIDS to attain a sustainable income. Our mission is to support these artisans and is based on the principles of fair trade. To Order Folk Art South Africa provides safe and secure credit card processing through PayPal. You DO NOT need to create a PayPal account to use this service. One of the easiest ways to place an order is to use our shopping cart buttons found on the item pages. This cart will allow you to edit the quantity you wish to purchase. Once you have completed shopping simply check-out and you will be asked for information necessary in fulfilling your order. Clicking on this button will take you to a secure server hosted by Paypal. If you have any questions about placing an order, please contact us by email at: info@folkartsouthafrica.com, by fax at 415.840.0293, or by phone at 866.645.9876. Our business hours are Monday-Friday from 9:00 a.m.-5:00 p.m PST. Shipping ALL CANADIAN AND USA ORDERS OVER $100 QUALIFY FOR FREE SHIPPING via UPS GROUND. All orders are shipped Monday-Friday via UPS Ground ( USPS for European orders) and are shipped within 48 hours of your order receipt. Tax Folk Art South Africa is required by law to charge sales tax on orders shipped to California addresses. This tax is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states. The following rates are based on shipments within the continental United States: Cost of Shipping (Pre-Tax) Order Cost Add $0.01-$15.00 $4.00 $15.01-30.00 $6.00 $30.01-$50.00 $8.00 $50.01-$74.99 $10.00 $75.00 and Above FREE Tracking your order: Once your order has shipped, you will receive an email with your UPS tracking number. You can then track your package directly at www.ups.com. For any questions regarding your order please do not hesitate to contact us at info@folkartsouthafrica.com Expedited delivery (USA and Canadian orders only) Expedited shipping is available via UPS 2nd Day Air for an additional $25. Please note that your order must be received and paid for by 12:00 p.m. (PST) Monday-Friday, or your order may not be processed until the following business day. For overnight shipping requests, please contact us directly for details at info@folkartsouthafrica.com Shipping to PO Boxes and APO Addresses Please note that we are unable to ship to PO Box addresses and APO addresses as UPS does not deliver to these addresses. Shipping to locations outside the continental United States: Folk Art South Africa is pleased to introduce shipping to Canada, the United Kingdom, Germany, Spain, France, Denmark, the Netherlands, Belgium, Norway, Sweden, Switzerland,and Luxembourg. Please note that you will be responsible for any duties or taxes incurred which are applicable to shipments of merchandise outside of the United States. Shipping Costs to Canada via UPS Standard to Canada Order Cost Add $0.01-$15.00 $6.00 $15.01-30.00 $8.00 $30.01-$50.00 $10.00 $50.01-$74.99 $12.00 $75.00 and Above FREE Shipping Costs to Europe via USPS Priority International Order Cost Add $0.01-$15.00 $22.00 $15.01-30.00 $24.00 $30.01-$50.00 $28.00 $50.01-$99.99 $32.00 $100 and Above $40.00 Tracking your Canadian or European Order: For orders shipped to Canada: Once your order has shipped, you will receive an email with your UPS tracking number. Orders shipped to Europe are shipped with a USPS tracking number which will be emailed to you once your parcel has shipped. Returns/Exchanges Customer satisfaction is of the utmost importance. If there is a problem with your order, please contact us within 48 hours of receipt so that we may resolve the issue as quickly as possible. If for any reason you are not satisfied with your purchase, you may return it for a full refund or exchange (less original shipping charges). All returned merchandise must be returned in its original condition within 14 days. To return an item, simply send us an email at info@folkartsouthafrica.com to request an RMA (Return Merchandise Authorization) number. Please include this number on the outside of the package to be returned. PLEASE NOTE THAT WE CANNOT ACCEPT RETURNS WITHOUT THE RMA NUMBER. Additional Store Information Please appreciate that all items are handcrafted and not mass-produced or machine made; therefore, they may reflect natural imperfections (which is an inherent characteristic of handcrafted items) and makes them all the more unique. Please also note that all measurements are approximate. |
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| UPS and the UPS brandmark are trademarks that are used with permission by the owner, United Parcel Service of America, Inc. All rights reserved. 2008 Folk Art South Africa, LLC. All Rights Reserved. Email: info@folkartsouthafrica.com Customer Service: 866-645-9876 (Monday-Friday from 9:00 a.m.-5:00 p.m. PST) | |